Shipping & Delivery
To our costumers in the EU: We ship via UPS, it made three delivery attempts, the UPS courier will leave a message if they are not at home. The customers have to pay the costs of the delivery (which is depending on the weight) themselves in prepayment. The costs are: delivery of parcels with up to 5 kg = 17,00 €, up to 10 kg = 22,00 € and up to 20 kg is 32,00 €. The amount for the cost of delivery must be transferred together with the amount of the order confirmation. Please do the payment after you receive an invoice, please do not do the payment based on the E-mail confirmation after the order in the online shop. Payment will be always on advance.
If we can not even deliver, you will be notified by e-mail or by telephone.
To our costumers in the Non-EU: After we recieved your order we will send you the invoice with all the articles which are on stock. If we can not deliver items you have ordered, you will be notified by e-mail or by telephone.
In the invoice we have to charge an amount for the preparation of the costume papers. This amount will be round about 50,00 - 100,00 € and depense on the quantities of the ordered goods. We will take care of the preparation of the costume papers and let you know when the goods are ready to catch up from our warehouse. The delivery of the goods have to be organised then on your own.